Empathy in the 21st century includes the capacity to understand others' perspectives and feelings and to use this understanding to improve the quality of personal and professional relationships, behaviors, team cohesion, and performance.
Empathetic individuals exhibit these four core sub-competencies:
- Recognize others’ needs and values
- Incorporate diverse perspectives.
- Validate others’ feelings and perceptions
- Listen actively
This course is one of seven of the Professional Skills Series. These are the most in-demand skills that employers are seeking to help them reach their short term and long term success.
Courses can be taken individually or as a series. This 4-week course is online and self-paced, with an instructor for guidance and assistance.
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