Salesforce is a cloud-based constituent relationship management (CRM) software that helps businesses connect with and get more information about their customer base.
Participants in this online training program will discover:
- Business processes in sales, the sales cycle, and Salesforce as a CRM platform.
- Roles in the Salesforce ecosystem with a focus on Salesforce Administrator responsibilities associated with setting up and maintaining an organization’s Salesforce instance.
- An administrator skill set, including instance configuration, customization, security, forecasting, data management, and other best practices.
- Resources available in the Salesforce ecosystem and industry tools that aid collaboration.
This training will prepare you for the Salesforce Certified Administrator certification.