Examine methods of managing difficult conversations and disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for others point of view. Reflect on your reactions and use your skills to manage tough conversations and even prevent them from escalating. Be prepared if it rises to a conflict situation.
- Identify types of difficult conversations in your workplace
- Examine your personal feelings about difficult conversations and how they may affect the outcome of these conversations
- Define conflict
- Explain the Calm Conversation Model
- Apply the Calm Conversation Model to your workplace examples