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Difficult Conversation Strategies

ID : 64022   
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Examine methods of managing difficult conversations and disagreements before the escalation of anger and conflict.  Talk through the issue with respect and patience for others point of view. Reflect on your reactions and use your skills to manage tough conversations and even prevent them from escalating. Be prepared if it rises to a conflict situation. 
Learning Objectives
  1. Identify types of difficult conversations in your workplace
  2. Examine your personal feelings about difficult conversations and how they may affect the outcome of these conversations
  3. Define conflict
  4. Explain the Calm Conversation Model
  5. Apply the Calm Conversation Model to your workplace examples


Class Details

1 Session(s)


Dalia Delgado-Baca 



Registration Closes On
Thursday, March 7, 2024 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
3/8/2024 - 3/8/2024 Daily - Fri 08:30 AM - 12:30 PM TBD Dalia Delgado-Baca  Online Discussion